EDITOR'S POST

What is the correct way to answer a business phone?

Q.What is the correct way to answer a business phone?

A. When answering your own line, state your name: Jane Doe speaking. When answering someone else's line, state their name: John Roe's office, how can I help you? When answering a general line, state the department (application development, how can I help you?) or the organization (Hacks 'R' Us, how can I help you?).